About US
Who are we?
"Flame Tours and DMC"LLC is one of the leading Tour Operator in Azerbaijan, providing comprehensive services for groups and individuals from and to the country.
Flame tours first established in the year 2014 by qualified professionals in the tourism industry. Holding places, people and customs through professional guides, modern transportation, quality hotels, fine restaurants and other key vendors.
Our specialized departments offer a diversity of services. Every department works independently to provide the best service to our customers, targeting their friendship and a long lasting relationship.
All services and departments are located at our office in Baku, starting with the Management and Administrative Department, Operational Department, Reservation Department, Product Development, Sales & Marketing, Outbound & Ticketing Departments, giving us a competitive advantage by being all under one roof.
In 2018 we signed contract with companies from three countries (Russia, India and Kazakhstan) to represent us and in 2019 from UAE as well.
Flame Tours participates at the main international tourism exhibitions every year. We constantly provide our new products, make sales calls and attend to the travel roadshows at the target markets.
What can we benefit you?
Our services are based on 3 major points:
Experience:
In the travel industry we have an excellent reputation for personal services, quality and value through extensive research and a comprehensive database.
Our agents travel to the places they sell on a regular basis. They inspect the newest properties along with older properties that have undergone renovation.
We feel this is an extremely important aspect of being an above average travel consultant. It is what enables us to suggest properties that match our client's needs, and personalities.
Service:
Professional customer oriented consultation providing hassle free travel. Email capabilities for convenience and prompt booking and information. Creative but persistent approach to search for the most appropriate travel arrangements and identifying the best possible value. Our travel consultants are friendly, professional, and experienced in accommodating both the seasoned traveler and those new to the world of travel.
We pride ourselves in customer satisfaction. A large percentage of our bookings are from repeat clientele while much of our new business is from word of mouth recommendations.
24/7 Availability:
With us, you can be 100% sure that your request is being held in highly dedicated and professional hands. We are proud to inform you that we are top agents in Azerbaijan with fast and attentive customer service. Be sure that you are having the best combination between price and service. All of our staff is delighted to serve you 24/7, including weekends and holidays.
What can we do?
Our services include EVERYTHING related with tourism, such as:
*Full package service
*Hotel reservation
*Tours &Transfers
*Health & Treatment
*Medical Tourism
*Flight tickets
*Visa support and Insurance
*Airport transfer
*MICE events
*Car rent
*VIP-services
The basic principles of our work:
*Professionalism
*Efficiency
*Reliability
*Quality
*Privacy Policy
*The sincerity of their customers and responsible for the obligations to them
Our representatives in foreign countries:
*Across Borders - UAE / 2022
We will be glad to coorporate with you in near future.
Best Regards
Flame Tours team
OUR TEAM
